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Request Medical Records

Medical Records Dept is currently closed for the public for in-person visitation. We apologize for the inconvenience and want to make sure we are able to serve our patient’s needs at this time. Please see below for current operations to access your COVID-19 test results, Lab results, or obtain other Medical Records from Houston Healthcare…

COVID-19 TEST RESULTS -OR- LAB RESULTS
You may access these through the Patient Portal located on our website at:
https://www.hhc.org/patients-visitors/patient-portals/
For any issues with the portal, please contact (478) 322-4925 or (478) 542-7980 or email ROI@hhc.org.

Due to a higher volume of calls, we suggest that patients contact us via email at ROI@hhc.orgto prevent long wait times through our phone lines. We appreciate your patience at this time.

MEDICAL RECORDS

For electronic versions of medical records, you may contact Release of Information division via phone or email:
Phone: (478) 542-7748 or
(478) 542-7775 or
(478) 975-5319; or
Email: ROI@hhc.org
You will be sent an electronic authorization to complete that will allow your records to be sent electronically via Sharefile.

Your patient medical records are strictly monitored as a confidential document. It is a complete record of your care and treatment, and it is maintained in Houston Healthcare’s Health Information Management department. The contents of the patient's medical record can only be released by the patient’s written authorization. A charge will be collected to cover the cost of the medical records and processing.

Copies of patient medical records are available to patients for follow-up care at no charge. For all other medical record requests, a fee will be charged to cover the cost of copying the file.

Requesting Electronic Medical Record Information

You can request your health information and/or discharge instructions in an electronic format. Electronic copies of patient medical record information can be obtained in the Health Information Management, or Medical Records, office at Houston Medical Center.

Contact Us to Request Your Medical Records

For records at Houston Medical Center or Perry Hospital, call Medical Records at (478) 542-7748 or (478) 542-7775.

Hours: Monday - Friday from 8 am - 4:30 pm