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Billing & Financial Services

Pay My Bill

Houston Healthcare has partnered with Patientco to provide you with a simple method to pay and manage all of your healthcare expenses in one, convenient place. To opt-in for paperless billing and access affordable, self-service payment options, create a free PatientWallet® account by clicking on the link above and follow the instructions.

Houston Healthcare's Patient Financial Services office is located at 233 North Houston Road in the Houston Health Pavilion, Entrance E4. Our office may be reached by calling (866) 343-4266. We are pleased to be your provider of choice and hope you will find the following information helpful.

Insurance and Billing

Houston Healthcare accepts all types of health insurance. The Patient Financial Services Office will bill your insurance carrier for you. The hospital will also file multiple insurances for you if you have more than one policy. All payments by debit or credit card can be made over the phone. If you have any questions about your insurance or any statement you’ve received, please contact the Business Office at (866) 343-4266. The office is open from 8:30 am until 5 pm, Monday through Friday.

Medicare & Medicaid

If you are admitted under the Medicaid plan, you must be responsible for the deductible, co-insurance, and non-covered items. If you are admitted under the Medicaid/Georgia Better Healthcare plan, you must present a valid Medicaid card. Houston Healthcare also participates in the PeachState, Amerigroup, and Caresource health plans.


Houston Healthcare participates in TRICARE - Active Duty (Resource Management), TRICARE Prime and TRICARE Standard.

Indigent and Charity Care

We serve our patients with dignity, respect, and compassion, no matter their financial situation. We assist patients who cannot pay for their care to qualifying patients. Because we understand not all patients are able to pay their hospital bills due to financial hardship, Houston Healthcare provides free care and discounted services.

As further described below, our financial assistance policy:

  • Includes eligibility criteria for financial assistance
  • Describes the basis for calculating amounts charged to patients eligible for financial assistance under this policy
  • Limits the amounts that Houston Healthcare will charge for emergency or other medically necessary care provided to individuals qualified for financial assistance to no more than the lowest amounts generally billed (received) by Houston Healthcare
  • Describes the method by which patients may apply for financial assistance
  • Describes how Houston Healthcare will widely publicize the Policy within the community served by each hospital facility
  • Describes the Houston Healthcare collection Policy

Houston Healthcare remains committed to serving the emergency needs of all patients, regardless of their ability to pay.

Financial Assistance Forms:

Price Transparency

Effective January 1st, 2019, the Centers for Medicare and Medicaid Services (CMS) requires all hospitals to make public a list of standard charges. This serves to improve price transparency and assist patients in understanding their potential financial liability. Charges may fluctuate over time and prices and are subject to change.

The Standard Charges link below has the charge for each item at the time of publishing, however, many charges fluctuate based on acquisition prices and are subject to change.

The Average Charge per DRG link has the average total charges for each DRG billed at Houston Healthcare in the last year. DRG, or Diagnostic Related Group, is a form of coding for reimbursement for inpatients. The physicians’ documentation regarding a patient’s signs, symptoms, diagnoses, and procedures performed during a patient’s inpatient hospital stay determine the DRG. That DRG will determine the reimbursement amount from insurance. Most but not all insurances pay by DRG; some pay a percent of total charges.

Final Billing

Once you have been discharged from the hospital, you will receive the final bill for your hospital stay. This statement will reflect any outstanding balance on your account. Upon request, we can provide an itemized statement for your convenience.

Your hospital bill does not include professional fees from your personal physician, ER physician, and surgeon. Depending on your services and procedures during your stay, you may also receive a separate bill from the anesthesiologist, pathologist, or radiologist. All of these physicians are independent contractors, and you will receive a separate bill from them for their services.