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Commitment to Quality

Houston Medical Center and Perry Hospital are committed to quality healthcare and have the accreditations and licenses to show for it. Our hospitals are fully accredited by DNV Healthcare for its compliance with their national standards for healthcare quality and safety and licensed by the state of Georgia, and we are certified for participation in Medicare and Medicaid programs. Houston Healthcare is a member of the American Hospital Association, Georgia Hospital Association (GHA), and VHA Georgia.

Recognition for Our Participation

Houston Healthcare has participated in:

  • The Institute for Healthcare Improvement’s 100K Lives and 5 Million Lives Campaigns
  • GHA Partnership for Healthcare Accountability
  • Best Practice Clinical Improvement Initiatives
  • Surgical Infection Prevention initiatives

We Are Committed to Excellent Patient Care

Patient satisfaction and comfort are our top priorities, and we strive to offer the best possible care in a warm, friendly environment so you can feel better and get back to your daily life as soon and safely as possible. If you have any concerns, please talk with the nurse in charge of your area. Patient Relations Representatives are also available to talk with you about your concerns during your hospital stay.

Hospital Ethics Committee

Houston Healthcare’s Ethics Committee is comprised of a group of clinical and nonclinical personnel, including nursing staff, medical staff, patient relations representatives, social workers, management staff, hospital chaplains, and lay members. The Ethics Committee offers confidential consultations to patients and their families on matters that may involve ethical concerns, such as end-of-life care, consent for medical interventions when the patient is unable to participate in the discussion, or decisions to discontinue treatment.

The Ethics Committee does not make decisions for you, but rather assists you in evaluating individual circumstances and alternative choices. Our role is to advise and help clarify medical situations with uncertainty or conflict, societal values, and moral or legal issues. Any patient, family member, or caregiver may request a consultation with the Ethics Committee by asking a hospital nurse, physician, chaplain, or social worker or by calling the Patient Relations Representative. This service is available to our patients and families at no charge.

Compliance

Houston Healthcare strives to ensure the safety of the patients we serve. We encourage patients and/or family members to contact us with any questions or concerns regarding patient care or safety. A Patient Relations Representative is also available to talk with patients and their families about any concerns while in the hospital.

Contact Us with Any Concerns

To contact us, please reach out to:

Houston Medical Center

Perry Hospital

Houston Healthcare’s Corporate Compliance Hotline: (866) 418-4839

Corporate Compliance/HIPAA Privacy Officer: (478) 322-5156

If your concerns cannot be resolved through the hospital, you may contact DNV to report any concerns or register complaints by either calling (866) 523-6842 or emailing hospitalcomplaint@dnvgl.com. In addition, you may contact Healthcare Facility Regulation (HFR), a division of the Department of Community Health, by calling (800) 878-6442 or by fax at (404) 657-5731.