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Patient Experience’s Star Awards

Houston Healthcare’s Patient Experience Committee works on improving patient satisfaction scores by encouraging staff to be the best they can be – every patient, every time. At a monthly Directors Meeting at the Cary W. Martin Conference Center, the Houston Healthcare management team comes together to celebrate our staff through a staff recognition program – The Patient Experience Star Awards – based on monthly patient satisfaction scoring received by the organization.

Patient feedback scores help our clinical depts compete to achieve the right to display the Patient Experience’s Shining Star and/or Rising Star Awards within their departments for the month.

The clinical departments are as follows:

  • Inpatient
  • Emergency
  • Outpatient Service
  • Outpatient Surgery
  • Rehab Service
  • Med-Stop

The clinical department awarded the Inpatient Shining Star award then turns around and nominates their choice for the Support Star Award - the nonclinical department that assisted the clinical awardee the most during the month they earned their nomination.

Congratulations to all the winners*!*Not all recipients may be pictured.

This month’s winners are as follows:

Shining Star Awards

Inpatient: HMC 3 Main
HMC 3 Main

Emergency: PH Emergency
Perry Emergency

Outpatient Service: PH Respiratory
HMC IV Therapy

Outpatient Surgery: HMC Outpatient Surgery
HMC Endoscopy

Outpatient Rehab: Pavilion Rehab
Pavilion Rehab

Urgent Care: Bonaire Med-StopBonaire Med-Stop

Rising Star Awards

Inpatient: HMC 3 Main
Womens Center

Emergency: No nominee

Outpatient Service: PH Respiratory
HMC IV Therapy

Outpatient Surgery: HMC Outpatient Surgery
Ambulatory Surgery Center

Outpatient Rehab: No nominee

Urgent Care: Pavilion Med-Stop
Bonaire Med-Stop

Support Star Awards

Inpatient: HMC Food & Nutrition Services

Emergency: PH EVS
Perry Screeners

Outpatient Service: PH Patient Access
Supply Chain

Outpatient Surgery: Sterile Processing

Outpatient Rehab: Central Scheduling
Central Scheduling

Urgent Care: Information Technology
Perry Environmental Services