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Houston Healthcare Certified to ISO 9001 Quality Management System

  • Category: News & Events
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  • Written By: Warner Robins

Houston Healthcare – Warner Robins and Houston Healthcare – Perry have been awarded by DNV Healthcare full accreditation to the ISO 9001 Quality Management System.

“Houston Healthcare strives to provide safe and effective healthcare services for our community,” says Charles Briscoe, President and Chief Executive Officer for Houston Healthcare. “We are so pleased that both Houston Healthcare – Warner Robins and Houston Healthcare – Perry have reached this level of distinction. ISO certification reflects the effort required to fundamentally transform the way we do business. ISO 9001 is ideally suited to the complex, process challenges of running a hospital.”

ISO 9001 is the most widely accepted quality management system in use around the world and is quickly gaining acceptance among US healthcare providers as a foundation for their quality and patient safety programs.

“Both Houston Healthcare – Warner Robins and Houston Healthcare – Perry have worked hard to achieve this certification, and they have done so with unwavering commitment from their top leadership to make their hospitals the best they can be,” says Patrick Horine, President of DNV Healthcare USA Inc. “ISO 9001 certification isn’t just an award or trophy for something you’ve done, it’s public evidence that you are at the top of your game with an obvious plan in place to make excellence an everyday objective.”

ISO 9001 brings science to the art of caregiving; it helps to standardize processes around things that are proven to work, by the people doing the work, thus empowering frontline workers while creating an environment of predictability for the entire organization. The ultimate impact of ISO within hospitals is the reduction or elimination of variation so that critical work processes are done consistently and the “best ideas” aren’t held by one person or one department but are ingrained in the organization itself.

Businesses that implement ISO 9001 do so for both internal and external benefits. Internally it helps staff create clear and consistent processes of patient care and ensure that progress is constantly being made toward specific quality objectives. Externally, it tells the public, as well as insurers and regulatory agencies, that the hospital is not only talking about quality but is pursuing it with discipline and transparency.

“I’m proud of the work our staff and physicians have done towards obtaining this certification,” says Briscoe.