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Frequently Asked Questions

FAQs About Advanced Check-in for Med-Stops and ERs.

Is my reservation time a guarantee?

No, it is not. The hospital will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

What does this service cost?

Nothing. It is absolutely free for patients.

Can I use Check-in Express even if I do not have insurance? What about Medicare or Medicaid?

Check-in Express is free for everyone. It does not matter what insurance you have or whether you do not have any.

What happens if I'm late?

There is a 15 minute grace period. If you are later than that time frame, you may lose your spot in line.

What if I make a reservation, and then start feeling a lot worse?

If you are feeling worse, do NOT wait for your reservation. Go to the ER immediately. If you feel that your condition is 'life threatening', call 911 right away.

When I arrive, will I see a doctor right away?

You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant, or some other combination of healthcare professionals.

I don't need to go to the Med-Stop or ER anymore. How do I cancel my reservation?

Call the Med-Stop or hospital where you made your reservation, and tell them that you are canceling your Check-in Express reservation.

I made a reservation, but now I cannot get there on time. Can I adjust my time?

Simply go online and make a new reservation. The system will automatically cancel your old one.

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