Houston Healthcare's Patient Financial Services office is located at 233 North Houston Road in the Houston Health Pavilion. Our office may be reached by calling (888) 665-2455. We are pleased to be your provider of choice and hope you will find the following information helpful.
Insurance and Billing
Houston Healthcare accepts all health insurances. If your hospitalization is not covered by insurance or if your insurance coverage is minimal, you may be asked to pay a deposit upon admission. The balance of your hospital expenses above your deposit and/or confirmed insurance coverage will be payable upon discharge unless other suitable financial arrangements are made with our financial counseling office. You may also have a financial counselor visit you while you are a patient in the hospital.
The Patient Accounting Office will bill your insurance carrier for you. The hospital will also file multiple insurances for you if you have more than one policy. However, we do hold assignment of insurance benefits on all claims filed as long as you have an outstanding balance. This includes disability and supplemental types of insurance plans. Refunds of overpayments are sent to you after all account balances are paid in full.
For your convenience, the hospital also honors VISA, MasterCard, American Express and the Discover Card. All payments by debit or credit card can be made over the phone. If you have any questions about your insurance or any statement that you receive, please contact the Business Office at (888) 665-2455. The office is open from 8:30 am until 5 pm, Monday through Friday.
Houston Healthcare also participates in the PeachState and Wellcare health plans.
If you are admitted under the Medicare plan, you will be responsible for the deductible, co-insurance and non-covered items.
If you are admitted under the Medicaid/Georgia Better Healthcare plan, you must present a valid Medicaid card. Houston Healthcare also participates in the PeachState and Wellcare health plans.
Houston Healthcare participates in TRICARE - Active Duty (Resource Management), TRICARE Prime and TRICARE Standard.
Indigent and Charity Care
Houston Healthcare seeks to treat all patients equitably, with dignity, respect and compassion. To this end, and in understanding that not all patients are able to pay their hospital bills due to financial considerations including financial hardship due to medical misfortune, Houston Healthcare will assist those who cannot pay for all or part of their care by extending Financial Assistance to qualifying patients. Houston Healthcare will provide free care and discounted Financial Assistance in keeping with the Policy described below. In order for Houston Healthcare to apply this Policy fairly and consistently, patients and their families have a duty to provide appropriate and timely information that will help Houston Healthcare qualify them for the appropriate level or type of Financial Assistance given their specific circumstances.
As further described below, this Financial Assistance Policy:
Includes eligibility criteria for Financial Assistance.
Describes the basis for calculating amounts charged to patients eligible for Financial Assistance under this Policy.
Limits the amounts that Houston Healthcare will charge for emergency or other Medically Necessary care provided to individuals eligible for Financial Assistance to no more than the lowest amounts generally billed (received) by Houston Healthcare.
Describes the method by which patients may apply for Financial Assistance.
Describes how Houston Healthcare will widely publicize the Policy within the community served by each hospital facility.
Describes the Houston Healthcare collection Policy.
Houston Healthcare remains committed to serving the emergency needs of all patients, regardless of ability to pay.
After you are discharged from the hospital, you will receive the final bill for your hospital stay. This statement will reflect any outstanding balance on your account. Upon your request, we will provide you with an itemized statement.
Your hospital bill does not include professional fees from your personal physician, ER physician, and surgeon. These physicians are independent contractors and you will receive a separate bill from them for their services.