Patient Information

Committed To You...

Houston Healthcare is committed to taking care of you, our patient. We hope to provide you with the best possible care in a warm and friendly environment. We have added a few pieces of information that will benefit you in understanding the care you will receive while a patient at Houston Medical Center, Perry Hospital or any other Houston Healthcare facility. Our goal is to help you feel better and get back to your regular activities as quickly as possible.

If You Have a Concern

Houston Healthcare strives to provide the best healthcare and ensure the safety of the patients whom we serve. If at any time you have questions or concerns regarding your care or safety, please talk with your nurse. A patient representative is also available to talk with you about any concerns you have during your hospital stay. Below is a list of additional resources available to you:

Houston Medical Center

Patient Representative 329-2789
Nursing Administration 542-7730
Administration 542-7740

Perry Hospital

Patient Representative 329-2812
Nursing Administration 988-1892
Administration 988-1627

If your concerns cannot be resolved through the hospital, you may contact the Office of Quality Monitoring at The Joint Commission to report any concerns or register complaints by either calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.

In addition, you may contact The Office of State Regulatory Services, Healthcare Section, 2 Peachtree Street, NE, 33rd Floor, Atlanta, Georgia 30303, (404) 657-5726 or 5728.

Ethics Committee

The Ethics Committee for Houston Healthcare - Houston Medical Center and Perry Hospital, offers confidential consultations to patients and their families on matters which may involve ethical concerns such as end of life care, consent for medical interventions when the patient is unable to participate in the discussion, or decisions to discontinue treatment. The Committee does not make decisions for you, but rather assists you in evaluating individual circumstances and alternative choices.

The Committee is a group of clinical and non-clinical personnel to include nursing staff, medical staff, patient relations representative, social workers, management staff, hospital chaplain and lay members who meet on a regular basis.

Any patient, family member or caregiver may request a consultation with the Ethics Committee by asking a hospital nurse, physician, chaplain or social worker or by calling the Patient Relations Representative:

                 Houston Medical Center:       478-542-7841

                 Perry Hospital:                      478-988-1626

This service is available to our patients and families at no charge.