Patient Information

Committed to you…

Houston Healthcare is committed to taking care of you, our patient. We hope to provide you with the best possible care in a warm and friendly environment. On this page you will find information that will benefit you in understanding the care you will receive while a patient at Houston Medical Center, Perry Hospital or any other Houston Healthcare facility. Our goal is to help you feel better and get back to your regular activities as quickly as possible.

If you have a concern…

Houston Healthcare strives to provide the best healthcare to those we serve. Please talk with the nurse in charge of your area if you have any concerns. Patient Relations Representatives are also available to talk with you about any concerns you may have during your hospital stay. Below is a list of additional resources available to you:

Houston Medical Center

Perry Hospital

If your concerns cannot be resolved through the hospital, you may contact the Office of Quality Monitoring at The Joint Commission to report any concerns or register complaints by either calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.

In addition, you may contact the Georgia Department of Community Health, Healthcare Facility Regulation, 2 Peachtree Street, NW, Atlanta, Georgia 30303, or by calling (404) 656-4507, or by visiting their website at http://dch.georgia.gov/find-facility.

Hospital Ethics Committee

Houston Healthcare’s Ethics Committee is a group of clinical and nonclinical personnel including nursing staff, medical staff, patient relations representatives, social workers, management staff, hospital chaplains and lay members who meet on a regular basis. The Ethics Committee offers confidential consultations to patients and their families on matters which may involve ethical concerns, such as end-of-life care, consent for medical interventions when the patient is unable to participate in the discussion, or decisions to discontinue treatment. The Ethics Committee does not make decisions for you, but rather assists you in evaluating individual circumstances and alternative choices. Their role is to advise and help clarify medical situations with uncertainty or conflict, societal values, and moral or legal issues.

Any patient, family member or caregiver may request a consultation with the Ethics Committee by asking a hospital nurse, physician, chaplain or social worker or by calling the Patient Relations Representative. This service is available to our patients and families at no charge.