Houston Healthcare's Patient Financial Services office is located at 233 North Houston Road in the Houston Mall Shopping Center. Our office may be reached by calling (888) 665-2455. We are pleased to be your provider of choice and hope you will find the following information helpful.
Insurance and Billing
Houston Healthcare accepts all health insurances. If your hospitalization is not covered by insurance or if your insurance coverage is minimal, you may be asked to pay a deposit upon admission. The balance of your hospital expenses above your deposit and/or confirmed insurance coverage will be payable upon discharge unless other suitable financial arrangements are made with our financial counseling office. You may also have a financial counselor visit you while you are a patient in the hospital.
The Patient Accounting Office will bill your insurance carrier for you. The hospital will also file multiple insurances for you if you have more than one policy. However, we do hold assignment of insurance benefits on all claims filed as long as you have an outstanding balance. This includes disability and supplemental types of insurance plans. Refunds of overpayments are sent to you after all account balances are paid in full.
For your convenience, the hospital also honors VISA, MasterCard, American Express and the Discover Card. All payments by debit or credit card can be made over the phone. If you have any questions about your insurance or any statement that you receive, please contact the Business Office at (888) 665-2455. The office is open from 8:30 am until 5 pm, Monday through Friday.
Houston Healthcare also participates in the PeachState and Wellcare health plans.
If you are admitted under the Medicare plan, you will be responsible for the deductible, co-insurance and non-covered items.
If you are admitted under the Medicaid/Georgia Better Healthcare plan, you must present a valid Medicaid card. Houston Healthcare also participates in the PeachState and Wellcare health plans.
Houston Healthcare participates in TRICARE - Active Duty (Resource Management), TRICARE Prime and TRICARE Standard.
Indigent and Charity Care
Houston Healthcare provides care without charge to people who cannot afford to pay or whose financial condition qualifies them as indigent. If you are eligible for charity care, Houston Healthcare offers services at a discounted rate. The Financial Counseling office will help you determine if you are eligible for assistance with your care. The financial counselors will also be able to provide you information for an expected payment estimate, pre-service collection, payment arrangements and methods of payment. For more information regarding this program, please call the Financial Counselors at 975-5222.
Houston Healthcare's Indigent and Charity Care policy
Guidelines for Financial Assistance
After you are discharged from the hospital, you will receive the final bill for your hospital stay. This statement will reflect any outstanding balance on your account. Upon your request, we will provide you with an itemized statement.
Your hospital bill does not include professional fees from your personal physician, ER physician, and surgeon. These physicians are independent contractors and you will receive a separate bill from them for their services.